Shipping & delivery

Where we deliver

We currently accept orders for serviceable addresses in India. Availability may depend on the delivery PIN code, product dimensions and safe access to the destination. If we cannot serve an address, we will contact you and issue a full refund for any prepaid amount.

Delivery estimates

• Ready products generally dispatch within 5–10 business days.
• Made-to-order or personalised furniture generally dispatches within 3–6 weeks.
• The estimate shown or communicated for your order begins after payment or COD confirmation.

These are estimates, not guaranteed appointment dates. We will contact you if production, weather, carrier capacity or access conditions cause a material delay.

Charges and serviceability

Delivery is currently free where the checkout accepts the order. Remote-area charges, restricted access, stair carry or special handling will never be added silently; we will seek your approval before proceeding.

Before delivery

Please provide a working phone number, complete address and any access details such as floor, lift dimensions, narrow stairways or gated-entry requirements. The carrier may call to arrange delivery. Installation is included only when it is explicitly stated on the product page or order confirmation.

Inspecting your furniture

Please inspect the packaging and product at delivery. Photograph any visible damage before installation or use, note it with the delivery team where possible, and contact us within 48 hours. Keep the packaging until the issue is resolved.

Tracking and support

When tracking is available, we will share it using the contact details provided at checkout. Until automated tracking is introduced, updates may be sent manually. For help, email support@sitzo.in with your ERPNext order number.

For cancellations, returns and refunds, read our cancellation and refund policy.